Frequently Asked Questions & Help Center
Got questions about GetSimWise travel eSIMs? Find instant answers below.
What is an eSIM and how does GetSimWise work?
An eSIM is a digital SIM card built right into your mobile phone. With GetSimWise, you don't need a physical plastic card. Simply select your destination online, make a secure purchase, scan the QR code we email to you, and get connected instantly.
Which devices support GetSimWise travel eSIMs?
Most modern, unlocked smartphones support eSIM, including Apple iPhone (XS and newer), Samsung Galaxy (S20 and newer), Google Pixel (3 and newer), and many other premium Android devices.
Can I scan and install the same eSIM QR code multiple times?
No. For security and cellular standard reasons, each eSIM QR code can only be scanned and downloaded once onto a single device. Do not delete your eSIM profile from your phone unless instructed by our support.
What should I do with my eSIM once my vacation ends?
Once your trip is over and you return home, simply toggle off or delete the GetSimWise eSIM line in your phone's cellular/network settings, and switch your primary domestic SIM line back on.
Am I eligible for a refund if I don't use my purchased eSIM?
Absolutely. We offer a full, 100% money-back refund within 30 days of purchase for any eSIM packages that have not been installed, scanned, or activated.